Refund policy

DUKAANZA.STORE — Return & Exchange Policy

7-Day Return & Exchange Policy

At DUKAANZA.STORE, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or incomplete product, you may contact us within 7 days of delivery to request an exchange or resolution.

Unboxing Video Required:
Please make a clear, continuous unboxing video before opening the parcel. The video should clearly show the sealed parcel, shipping label, product, and any damage, defect, missing item, or incorrect item.

For claims involving damage, breakage, missing items, or an incorrect product, the unboxing video will be required to verify the condition in which the parcel was received. Claims without sufficient evidence may not be eligible for approval.

Exchange Eligibility:
The product should be unused and returned with its original packaging, accessories, and other included items. Products damaged after delivery due to misuse, improper handling, or accidental damage are not eligible for exchange.

If the wrong, damaged, or defective product was sent by DUKAANZA.STORE, we will review the case and provide an appropriate replacement/exchange where the claim is approved.

Change of Mind:
Returns or exchanges for change of mind are not accepted unless otherwise agreed by DUKAANZA.STORE.

How to Make a Claim:
Contact us within 7 days of receiving your order and share your Order Number, Name, issue details, photos, and complete unboxing video.

WhatsApp: 0370-8477146
Email: storepakmall@gmail.com
Store: DUKAANZA.STORE